Int 2303-2021
DOITT updating 311 complaint types and reporting on such updates.
IntroductionFiledCommittee on Technologyintroduced 2021-05-12
Filed — closed without being enacted.
Official record · Legistar
Agenda: 2021-05-12Passed: 2021-12-31
Summary
This bill would require the Department of Information Technology and Telecommunications (DoITT) to update the complaint types on the 311 customer service center website and mobile device platforms and notify 311 customer service center call takers of such complaint type, by the effective date of a local law that involves a request for service. This bill would also require DoITT to semiannually report to the Mayor and the Speaker of the Council on the updating of 311 complaint types.
Committee on Technology — Technology in New York City, Department of Information Technology and Telecommunications (non- land use-related issues), Mayor’s Office of Media & Entertainment, NYC TV, and dissemination of public information through the use of technology.
How it compares
12% of similar bills passed
6 passed · 44 died
This bill: 233 days in committee
Similar bills: median 623 days · 230 days when passed
Compared against 50 Introduction bills in Committee on Technology.
Ranked by how closely each matches this bill's topic — closest first:
Int 0240-2022
DOITT updating 311 complaint types and reporting on such updates.
153dEnacted
Int 1051-2016
Creation of a notification system for service requests and complaints.
711dFiled
Int 0362-2018
Creation of a notification system for service requests and complaints.
1430dFiled
Int 0582-2024
Creating a mobile application to support the efficient handling of 311 service requests by city employees.
664dFiled
Int 0022-2022
Creating a mobile application to support the efficient handling of 311 service requests by city employees.
688dFiled
Int 2455-2021
Requiring the commissioner of DOITT to create a separate 311 category for rooftop activity complaints and to report annually regarding such complaints.
51dFiled
+ 44 more comparable bills
Sponsors (5)
Lifecycle
IntroducedIntroduced by Council
2021-05-12 · City Council
ActionReferred to Comm by Council
2021-05-12 · City Council
HeardHearing Held by Committee
2021-10-27 · Committee on Technology
HeldLaid Over by Committee
2021-10-27 · Committee on Technology
ClosedFiled (End of Session)
2021-12-31 · City Council
Heard at (2)
Committee on Technology · 2021-10-27 · 11:30 AM · REMOTE HEARING (VIRTUAL ROOM 3)
City Council · 2021-05-12 · 1:30 PM · - REMOTE HEARING (VIRTUAL ROOM 1) -
Attachments (8)
- Summary of Int. No. 2303
- Int. No. 2303
- May 12, 2021 - Stated Meeting Agenda with Links to Files
- Hearing Transcript - Stated Meeting 5-12-21
- Minutes of the Stated Meeting - May 12, 2021
- Hearing Testimony 10/27/21
- Hearing Transcript 10/27/21
- Committee Report 10/27/21
Full text
Be it enacted by the Council as follows:
Section 1. Chapter 3 of title 23 of the administrative code of the city of New York is amended by adding a new section 23-307 to read as follows:
� 23-307 Updating 311 complaint types. a. By no later than the effective date of any local law that involves a request for service, the commissioner of information technology and telecommunications shall add the associated complaint type to the 311 customer service center website and mobile device platforms, and notify the 311 customer service center call takers of such complaint type.
b. For the purposes of subdivision a of this section, a local law involves a request for service if such local law:
1. Requires the department of information technology and telecommunications to implement the capability to file a complaint on the 311 customer service center website and mobile device platforms;
2. Establishes a program or requires an agency to provide information or services to the public;
3. Establishes or expands a right or a protection for a business or person; or
4. Prohibits conduct by an agency, business or person.
c. Report. No more than 180 days after the effective date of the local law that added this section, and semiannually thereafter, the commissioner of information technology and telecommunications shall report to the mayor and the speaker of the council on updating complaint types on the 311 customer service center website and mobile device platforms. Such report shall be posted on the website of the department of information technology and telecommunications and the 311 customer service center and shall include:
1. Data regarding the updating of complaint types on the 311 customer service center website and mobile device platforms after the enactment of a local law that involves a request for service, including, but not limited to, the number of complaint types that the department of information technology and telecommunications added by such local law's effective date;
2. A list of the local laws enacted during the reporting period that involve a request for service, along with (i) the complaint type that each local law added, (ii) when such complaint type was added to the 311 customer service center website and mobile device platforms and (iii) an explanation of any delays, if applicable, in adding the complaint type to the 311 customer service center website and mobile device platforms; and
3. Any challenges that the department of information technology and telecommunications faced in timely updating the complaint types on the 311 customer service center website and mobile device platforms and any efforts to address such challenges.
� 2. This local law takes effect 60 days after it becomes law.
NLB
LS #13404
4/28/21
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