Int 0167-2022
Number of steps to submit service requests or complaints on the 311 website and mobile application.
IntroductionFiledCommittee on Technologyintroduced 2022-04-14
Filed — closed without being enacted.
Official record · Legistar
Agenda: 2022-04-14Passed: 2023-12-31
Summary
This bill would require to allow 311 mobile application or website users to submit a request or complaint with no more than four steps.
Committee on Technology — Technology in New York City, Department of Information Technology and Telecommunications (non- land use-related issues), Mayor’s Office of Media & Entertainment, NYC TV, and dissemination of public information through the use of technology.
How it compares
4% of similar bills passed
2 passed · 48 died
This bill: 626 days in committee
Similar bills: median 623 days · 114 days when passed
Compared against 50 Introduction bills in Committee on Technology.
Ranked by how closely each matches this bill's topic — closest first:
Int 2077-2020
Number of steps to submit service requests or complaints on the 311 website and mobile application.
470dFiled
Int 0820-2024
Number of steps to submit service requests or complaints on the 311 website and mobile application.
621dFiled
Int 0670-2015
Modifying the 311 website so that customers can store and track all requests regardless of how the requests are submitted.
1052dFiled
Int 0022-2022
Creating a mobile application to support the efficient handling of 311 service requests by city employees.
688dFiled
Int 0582-2024
Creating a mobile application to support the efficient handling of 311 service requests by city employees.
664dFiled
Int 1051-2016
Creation of a notification system for service requests and complaints.
711dFiled
+ 44 more comparable bills
Sponsors (7)
Lifecycle
IntroducedIntroduced by Council
2022-04-14 · City Council
ActionReferred to Comm by Council
2022-04-14 · City Council
HeardHearing Held by Committee
2022-06-30 · Committee on Technology
HeldLaid Over by Committee
2022-06-30 · Committee on Technology
HeardHearing Held by Committee
2022-06-30 · Committee on Governmental Operations
HeldLaid Over by Committee
2022-06-30 · Committee on Governmental Operations
HeardHearing Held by Committee
2022-06-30 · Committee on Public Housing
HeldLaid Over by Committee
2022-06-30 · Committee on Public Housing
ClosedFiled (End of Session)
2023-12-31 · City Council
Heard at (4)
Committee on Public Housing · 2022-06-30 · 1:00 PM · HYBRID HEARING - Council Chambers - City Hall
Committee on Technology · 2022-06-30 · 1:00 PM · HYBRID HEARING - Council Chambers - City Hall
Committee on Governmental Operations · 2022-06-30 · 1:00 PM · HYBRID HEARING - Council Chambers - City Hall
City Council · 2022-04-14 · 1:30 PM · HYBRID HEARING - Council Chambers - City Hall
Attachments (8)
- Summary of Int. No. 167
- Int. No. 167
- April 14, 2022 - Stated Meeting Agenda
- Hearing Transcript - Stated Meeting 4-14-22
- Minutes of the Stated Meeting - April 14, 2022
- Committee Report 6/30/22
- Hearing Testimony 6/30/22
- Hearing Transcript 6/30/22
Full text
Be it enacted by the Council as follows:
Section 1. Chapter 3 of title 23 of the administrative code of the city of New York is amended by adding a new section 23-308 to read as follows:
� 23-308 Service requests or complaints. Any website or mobile device application used by the 311 customer service center for the intake of service requests or complaints from the public shall allow the direct submission of such request or complaint by a member of the public with no more than four steps to input such request or complaint.
� 2. This local law takes effect 180 days after it becomes law.
Session 12
IB
LS 5157
3/17/2022 11:30 pm
Session 11
IB
LS 15966
8/27/2020
Int. 2077-2020
1
1