Int 0744-2024
Duplicate 311 requests for service and complaints.
IntroductionFiledCommittee on Governmental Operations, State & Federal Legislationintroduced 2024-04-11
Filed — closed without being enacted.
Official record · Legistar
Agenda: 2024-04-11Passed: 2025-12-31
Summary
This bill would prohibit agencies from closing 311 requests for service or complaints solely because they have been identified as duplicates of previous 311 requests for service or complaints.
Committee on Governmental Operations, State & Federal Legislation — Municipal governmental structure and organization, Department of Citywide Administrative Services, Office of Administrative Trials and Hearings, Community Boards, Tax Commission, Board of Standards and Appeals, Campaign Finance Board, Board of Elections, Voter Assistance Commission, Commission on Public Information and Communication, Department of Records and Information Services, Financial Information Services Agency, Law Department, Federal legislation, State legislation and Home Rule requests.
How it compares
18% of similar bills passed
9 passed · 41 died
This bill: 628 days in committee
Similar bills: median 565 days · 201 days when passed
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Sponsors (3)
Lifecycle
IntroducedIntroduced by Council
2024-04-11 · City Council
ActionReferred to Comm by Council
2024-04-11 · City Council
HeardHearing Held by Committee
2024-09-19 · Committee on Governmental Operations, State & Federal Legislation
HeldLaid Over by Committee
2024-09-19 · Committee on Governmental Operations, State & Federal Legislation
ClosedFiled (End of Session)
2025-12-31 · City Council
Heard at (2)
Committee on Governmental Operations, State & Federal Legislation · 2024-09-19 · 10:00 AM · Committee Room - City Hall
City Council · 2024-04-11 · 1:30 PM · Council Chambers - City Hall
Attachments (8)
- Summary of Int. No. 744
- Int. No. 744
- April 11, 2024 - Stated Meeting Agenda
- Hearing Transcript - Stated Meeting 4-11-24
- Minutes of the Stated Meeting - April 11, 2024
- Committee Report 9/19/24
- Hearing Testimony 9/19/24
- Hearing Transcript 9/19/24
Full text
Be it enacted by the Council as follows:
Section 1. Chapter 3 of title 23 of the administrative code of the city of New York is amended by adding a new section 23-311 to read as follows:
� 23-311 Duplicate 311 service requests or complaints. a. Definitions. As used in this section, the term "duplicate request" means a 311 request for service or complaint that requests the same action or relates to the same set of circumstances in the same location as a previously submitted 311 request for service or complaint.
b. No agency shall close a 311 request for service or complaint on the sole basis that the agency has identified it as a duplicate request.
� 2. This local law takes effect 120 days after it becomes law.
KF
LS #3920/6330/8081
11/1/23
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