Int 0485-2024

Requiring the 311 customer service center to provide assistance relating to affordable internet programs.

IntroductionFiledCommittee on Technologyintroduced 2024-02-28

Filed — closed without being enacted.

Official record · Legistar

Agenda: 2024-02-28Passed: 2025-12-31

Summary

This bill would require the 311 customer service center to provide assistance and information to callers relating to affordable internet programs, including but not limited to providing information on affordable internet programs, such as eligibility requirements, and instructions on how to apply for affordable internet programs.

Committee on Technology — Technology in New York City, Department of Information Technology and Telecommunications (non- land use-related issues), Mayor’s Office of Media & Entertainment, NYC TV, and dissemination of public information through the use of technology.

How it compares

6% of similar bills passed

3 passed · 47 died

This bill: 672 days in committee

Similar bills: median 616 days · 167 days when passed

Compared against 50 Introduction bills in Committee on Technology.

Ranked by how closely each matches this bill's topic — closest first:

Int 0598-2022

Requiring the 311 customer service center to provide assistance relating to affordable internet programs.

534dFiled

Int 0481-2024

Information on affordable internet programs and community-based internet services.

672dFiled

Int 0852-2022

Information on affordable internet programs and community-based internet services.

389dFiled

Int 1388-2019

Reporting on discounted internet service program utilization rates and improving outreach to eligible households.

1071dFiled

Int 0198-2024

Reporting on discounted internet service program utilization rates and improving outreach to eligible households.

671dFiled

Int 0568-2022

Reporting on discounted internet service program utilization rates and improving outreach to eligible households.

534dFiled

+ 44 more comparable bills

Sponsors (9)

Lifecycle

IntroducedIntroduced by Council

2024-02-28 · City Council

ActionReferred to Comm by Council

2024-02-28 · City Council

HeardHearing Held by Committee

2024-04-25 · Committee on Technology

HeldLaid Over by Committee

2024-04-25 · Committee on Technology

ClosedFiled (End of Session)

2025-12-31 · City Council

Heard at (2)

Committee on Technology · 2024-04-25 · 10:00 AM · Council Chambers - City Hall

City Council · 2024-02-28 · 1:30 PM · Council Chambers - City Hall

Attachments (8)

Full text

Be it enacted by the Council as follows: Section 1. Chapter 3 of title 23 of the administrative code of the city of New York is amended by adding a new section 23-308 to read as follows: � 23-308 Affordable internet programs. a. Definitions. As used in this section, the term "affordable internet program" means a program that provides discounts to households to help pay for broadband internet service or internet connected devices. b. The 311 customer service center shall provide assistance relating to affordable internet programs to individuals who call the 311 customer service center. Such assistance shall include, but need not be limited to, providing information on affordable internet programs, including eligibility requirements for such programs, and instructions on how to apply for affordable internet programs. � 2. This local law takes effect 30 days after it becomes law. Session 13 LS # 9305 1/19/2024 Session 12 JEF LS # 9305 7/11/2022 8:28am 1 1