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Int 0711-2015

Mandating that the Mayor's Management Report include citizen satisfaction survey responses.

IntroductionFiledCommittee on Governmental Operationsintroduced 2015-03-11

Filed — closed without being enacted.

Official record · Legistar

Agenda: 2015-03-11Passed: 2017-12-31

Summary

This bill would require the Mayor’s Management Report, which is an accounting of the performance of mayoral agencies that is required to be published by September 17 of each year, to include the results of citizen satisfaction surveys with respect to those agencies that provide services to the public.

Committee on Governmental OperationsMunicipal governmental structure and organization, Department of Citywide Administrative Services, Office of Administrative Trials and Hearings, Community Boards, Tax Commission, Board of Standards and Appeals, Campaign Finance Board, Board of Elections, Voter Assistance Commission, Commission on Public Information and Communication, Department of Records and Information Services, Financial Information Services Agency and Law Department.

How it compares

22% of similar bills passed

11 passed · 39 died

This bill: 1025 days in committee

Similar bills: median 437 days · 193 days when passed

Sponsors (33)

Lifecycle

IntroducedIntroduced by Council
2015-03-11 · City Council
ActionReferred to Comm by Council
2015-03-11 · City Council
HeardHearing Held by Committee
2015-12-14 · Committee on Governmental Operations
HeldLaid Over by Committee
2015-12-14 · Committee on Governmental Operations
ClosedFiled (End of Session)
2017-12-31 · City Council

Heard at (2)

Committee on Governmental Operations · 2015-12-14 · 1:00 PM · 250 Broadway - Committee Rm, 14th Fl.
City Council · 2015-03-11 · 1:30 PM · Council Chambers - City Hall

Attachments (5)

Full text
Be it enacted by the Council as follows: Section 1. Subdivision c of section 12 of the New York city charter is amended by adding a new paragraph (7) to read as follows: c. The management report shall include a review of the implementation of the statement of needs as required by subdivision h of section two hundred four and shall contain for each agency (1) program performance goals for the current fiscal year and a statement and explanation of performance measures; (2) a statement of actual performance for the entire previous fiscal year relative to program performance goals; (3) a statement of the status of the agency's internal control environment and systems, including a summary of any actions taken during the previous fiscal year, and any actions being taken during the current fiscal year to strengthen the agency's internal control environment and system; (4) a summary of rulemaking actions undertaken by the agency during the past fiscal year including (a) the number of rulemaking actions taken, (b) the number of such actions which were not noticed in the regulatory agenda prepared for such fiscal year, including a summary of the reasons such rules were not included in such regulatory agenda, and (c) the number of such actions which were adopted under the emergency rulemaking procedures; (5) a summary of the procurement actions taken during the previous fiscal year, including: (i) for each of the procurement methods specified in section three hundred twelve, the number and dollar value of the procurement contracts entered into during such fiscal year; and (ii) for all procurement contracts entered into pursuant to a procurement method other than that specified in paragraph one of subdivision a of section three hundred twelve, the number and dollar value of such procurement contracts by each of the reasons specified in paragraph one of subdivision b of section three hundred twelve; [and] (6) an appendix indicating the relationship between the program performance goals included in the management report pursuant to paragraph two of this subdivision and the corresponding expenditures made pursuant to the adopted budget for the previous fiscal year[.]; and (7) for those agencies that provide services to the public, the results of a citizen satisfaction survey or surveys conducted pursuant to subdivision h of section 15 of the charter gauging how the those who are served by such agencies perceive the effectiveness of the services provided. � 2. Section 15 of the New York city charter is amended by adding a new subdivision h to read as follows: h. The office of operations shall conduct an annual citizen satisfaction survey or surveys gauging how those who are served by agencies that provide services to the public perceive the effectiveness of the services provided. � 3. This local law shall take effect 90 days after enactment. dss LS 3769/2014 2/6/15 2