Int 1328-2019
Identification of languages spoken by callers to the 311 customer service center.
IntroductionFiledCommittee on Technologyintroduced 2019-01-09
Filed — closed without being enacted.
Official record · Legistar
Agenda: 2019-01-09Passed: 2021-12-31
Summary
This bill would require the development of a protocol for identifying the languages spoken by callers to 311. The bill would also create a reporting requirement of the Department of Information Technology and Telecommunications. The department would be required to report on instances where calls were disconnected for failure to receive appropriate language assistance.
Committee on Technology — Technology in New York City, Department of Information Technology and Telecommunications (non- land use-related issues), Mayor’s Office of Media & Entertainment, NYC TV, and dissemination of public information through the use of technology.
How it compares
16% of similar bills passed
8 passed · 42 died
This bill: 1086 days in committee
Similar bills: median 503 days · 173 days when passed
Compared against 50 Introduction bills in Committee on Technology.
Ranked by how closely each matches this bill's topic — closest first:
Int 0296-2022
Identification of languages spoken by callers to the 311 customer service center.
153dEnacted
Int 0206-2022
Requiring the commissioner of information technology and telecommunications to report on wait times for the 311 customer service center to connect callers to an interpreter.
167dEnacted
Int 0473-2022
Requiring text to 911 and next generation 911 to be available in the designated citywide languages.
576dFiled
Int 0197-2024
Requiring text to 911 and next generation 911 to be available in the designated citywide languages.
671dFiled
Int 0640-2024
Requiring the 311 customer service center to accept requests for service and complaints using video call functionality.
664dFiled
Int 1155-2023
Requiring the 311 customer service center to accept requests for service and complaints using video call functionality.
150dFiled
+ 44 more comparable bills
Sponsors (14)
Public Advocate Jumaane Williams
Lifecycle
IntroducedIntroduced by Council
2019-01-09 · City Council
ActionReferred to Comm by Council
2019-01-09 · City Council
HeardHearing Held by Committee
2019-01-17 · Committee on Technology
HeldLaid Over by Committee
2019-01-17 · Committee on Technology
HeardHearing Held by Committee
2019-01-17 · Committee on Governmental Operations
HeldLaid Over by Committee
2019-01-17 · Committee on Governmental Operations
ClosedFiled (End of Session)
2021-12-31 · City Council
Heard at (3)
Committee on Governmental Operations · 2019-01-17 · 1:00 PM · Council Chambers - City Hall
Committee on Technology · 2019-01-17 · 1:00 PM · Council Chambers - City Hall
City Council · 2019-01-09 · 12:00 PM · Council Chambers - City Hall
Attachments (8)
- Summary of Int. No. 1328
- Int. No. 1328
- January 9, 2019 - Charter Meeting with Links to Files
- Hearing Transcript - Charter Meeting 1-9-19
- Minutes of the Charter Meeting - January 9, 2019
- Committee Report 1/17/19
- Hearing Testimony 1/17/19
- Hearing Transcript 1/17/19
Full text
Be it enacted by the Council as follows:
Section 1. Chapter 3 of title 23 of the administrative code of the city of New York is amended to add a new section 23-304 to read as follows:
� 23-304 Identification of spoken language. a. The 311 customer service center shall implement a protocol for identifying the language spoken by a telephone caller to the 311 customer service center.
b. Such protocol shall include the use of automated language recognition software to assist in the identification, either for an automated message system or for the call taker, of the language possibly spoken by the caller.
c. The 311 customer service center shall examine every call that disconnects during the process of identifying the caller's language without having completed such process, determine the cause of such disconnection, and implement remedies for such disconnections where appropriate to ensure that callers to the 311 system in any language are properly addressed. By January 30 of each year, the department of information technology and telecommunications shall submit to the council and post on its website a report summarizing such causes and remedies.
� 2. This local law takes effect 1 year after it becomes law.
BJR
LS 8859
1/2/18 11:12 AM
1