Int 0206-2022
Requiring the commissioner of information technology and telecommunications to report on wait times for the 311 customer service center to connect callers to an interpreter.
IntroductionEnactedCommittee on Technologyintroduced 2022-04-14Local Law 2022/096
Enacted as Local Law 2022/096.
Official record · Legistar
Agenda: 2022-04-14Passed: 2022-10-30Enacted: 2022-10-30
Summary
This bill would require the Commissioner of Information Technology and Telecommunications to make publicly available a dataset on the wait times experienced by individuals who request an interpreter during their calls to the New York City 311 Customer Service Center. The dataset would include information for calls made on or after January 1, 2023, and would also indicate the date and time of the calls and the language requested by the caller for interpretation services.
Committee on Technology — Technology in New York City, Department of Information Technology and Telecommunications (non- land use-related issues), Mayor’s Office of Media & Entertainment, NYC TV, and dissemination of public information through the use of technology.
How it compares
14% of similar bills passed
7 passed · 43 died
This bill: 167 days in committee
Similar bills: median 567 days · 153 days when passed
Compared against 50 Introduction bills in Committee on Technology.
Ranked by how closely each matches this bill's topic — closest first:
Int 0296-2022
Identification of languages spoken by callers to the 311 customer service center.
153dEnacted
Int 1328-2019
Identification of languages spoken by callers to the 311 customer service center.
1086dFiled
Int 0908-2023
Providing an estimated wait time to 311 call center customers.
332dFiled
Int 0584-2024
Providing an estimated wait time to 311 call center customers.
76dEnacted
Int 1046-2023
Requiring human translation of the 311 app.
233dFiled
Int 0461-2024
Requiring human translation of the 311 app.
672dFiled
+ 44 more comparable bills
Sponsors (24)
Lifecycle
IntroducedIntroduced by Council
2022-04-14 · City Council
ActionReferred to Comm by Council
2022-04-14 · City Council
HeardHearing Held by Committee
2022-06-30 · Committee on Technology
HeldLaid Over by Committee
2022-06-30 · Committee on Technology
HeardHearing Held by Committee
2022-06-30 · Committee on Governmental Operations
HeldLaid Over by Committee
2022-06-30 · Committee on Governmental Operations
HeardHearing Held by Committee
2022-06-30 · Committee on Public Housing
HeldLaid Over by Committee
2022-06-30 · Committee on Public Housing
HeardHearing Held by Committee
2022-09-29 · Committee on Technology
ActionAmendment Proposed by Comm
2022-09-29 · Committee on Technology
ActionAmended by Committee
2022-09-29 · Committee on Technology
AdvancedApproved by Committee
2022-09-29 · Committee on Technology
AdvancedApproved by Council
2022-09-29 · City Council
ActionSent to Mayor by Council
2022-09-29 · City Council
AdvancedCity Charter Rule Adopted
2022-10-30 · Administration
ActionReturned Unsigned by Mayor
2022-10-31 · City Council
Votes (5)
Aye (3)
Jennifer GutiérrezShaun AbreuRobert F. Holden
Absent (1)
Vickie Paladino
Excused (1)
Julie Won
Heard at (6)
City Council · 2022-09-29 · 1:30 PM · Council Chambers - City Hall
Committee on Technology · 2022-09-29 · 9:30 AM · Council Chambers - City Hall
Committee on Public Housing · 2022-06-30 · 1:00 PM · HYBRID HEARING - Council Chambers - City Hall
Committee on Technology · 2022-06-30 · 1:00 PM · HYBRID HEARING - Council Chambers - City Hall
Committee on Governmental Operations · 2022-06-30 · 1:00 PM · HYBRID HEARING - Council Chambers - City Hall
City Council · 2022-04-14 · 1:30 PM · HYBRID HEARING - Council Chambers - City Hall
Attachments (20)
- Summary of Int. No. 206-A
- Summary of Int. No. 206
- Int. No. 206
- April 14, 2022 - Stated Meeting Agenda
- Hearing Transcript - Stated Meeting 4-14-22
- Minutes of the Stated Meeting - April 14, 2022
- Committee Report 6/30/22
- Hearing Testimony 6/30/22
- Hearing Transcript 6/30/22
- Proposed Int. No. 206-A - 9/8/22
- Committee Report 9/29/22
- Hearing Transcript 9/29/22
- Committee Report - Stated Meeting
- September 29, 2022 - Stated Meeting Agenda
- Hearing Transcript - Stated Meeting 9-29-22
- Minutes of the Stated Meeting - September 29, 2022
- Int. No. 206-A (FINAL)
- Fiscal Impact Statement
- Legislative Documents - Letter to the Mayor
- Local Law 96
Full text
Be it enacted by the Council as follows:
Section 1. Chapter 3 of title 23 of the administrative code of the city of New York is amended by adding a new section 23-308 to read as follows:
� 23-308 Data on wait times for interpreters. a. Definitions. As used in this section, the term "wait time" means the time, in number of seconds, from when an individual who calls the 311 customer service center requests an interpreter to when such individual is connected to an interpreter.
b. Beginning February 15, 2023, and updated no less than once each month thereafter, the commissioner of information technology and telecommunications shall make publicly available a dataset on the wait times experienced by individuals who request an interpreter during their calls to the 311 customer service center.
c. Such dataset shall be available on the city's website, and shall include, but need not be limited to, the following information for each such call made on or after January 1, 2023:
1. The date and time of the call;
2. The language requested for interpretation services; and
3. The wait time during the call.
� 2. This local law takes effect immediately.
JB/IB
LS #7246
8/30/2022 6:15 pm
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