Int 0583-2024
Requiring the 311 customer service center to provide live chat functionality.
IntroductionFiledCommittee on Technologyintroduced 2024-03-07
Filed — closed without being enacted.
Official record · Legistar
Agenda: 2024-03-07Passed: 2025-12-31
Summary
This bill would require the Department of Information Technology and Telecommunications to provide a live chat option within the 311 customer service center website and mobile application, and to transit live chat logs to agency representatives or inspectors.
Committee on Technology — Technology in New York City, Department of Information Technology and Telecommunications (non- land use-related issues), Mayor’s Office of Media & Entertainment, NYC TV, and dissemination of public information through the use of technology.
How it compares
8% of similar bills passed
4 passed · 46 died
This bill: 664 days in committee
Similar bills: median 621 days · 153 days when passed
Compared against 50 Introduction bills in Committee on Technology.
Ranked by how closely each matches this bill's topic — closest first:
Int 0880-2023
Requiring the 311 customer service center to provide live chat functionality.
346dFiled
Int 1051-2016
Creation of a notification system for service requests and complaints.
711dFiled
Int 0362-2018
Creation of a notification system for service requests and complaints.
1430dFiled
Int 0101-2018
311 transmitting image and video data for service requests or complaints.
1429dFiled
Int 0661-2022
311 transmitting image and video data for service requests or complaints.
473dFiled
Int 0588-2024
311 transmitting image and video data for service requests or complaints.
664dFiled
+ 44 more comparable bills
Sponsors (5)
Lifecycle
IntroducedIntroduced by Council
2024-03-07 · City Council
ActionReferred to Comm by Council
2024-03-07 · City Council
HeardHearing Held by Committee
2024-04-25 · Committee on Technology
HeldLaid Over by Committee
2024-04-25 · Committee on Technology
ClosedFiled (End of Session)
2025-12-31 · City Council
Heard at (2)
Committee on Technology · 2024-04-25 · 10:00 AM · Council Chambers - City Hall
City Council · 2024-03-07 · 1:30 PM · Council Chambers - City Hall
Attachments (8)
- Summary of Int. No. 583
- Int. No. 583
- March 7, 2024 - Stated Meeting Agenda
- Hearing Transcript - Stated Meeting 3-7-24
- Minutes of the Stated Meeting - March 7, 2024
- Committee Report 4/25/24
- Hearing Testimony 4/25/24
- Hearing Transcript 4/25/24
Full text
Be it enacted by the Council as follows:
Section 1. Chapter 3 of title 23 of the administrative code of the city of New York is amended by adding a new section 23-312 to read as follows:
� 23-312 Service requests or complaints; live chat. Any website or mobile device application used by the 311 customer service center for the intake of 311 requests from the public shall be capable of live chat functionality in connection with all requests for service or complaints. Such live chat functionality shall include, at minimum, a text-based instant messaging service that allows for synchronous written communication with a natural person. The department of information technology and telecommunications shall transmit live chat logs to relevant agencies and shall make such logs available to inspectors or other relevant persons within such agencies.
� 2. This local law takes effect 120 days after it becomes law.
Session 13
LS #6332
1/15/2024
Session 12
NAW
LS #6332
12/5/2022 12:06 PM
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