Int 0822-2024
Requiring the 311 customer service center to indicate that an agency is unable to respond to a service request or complaint and implement protocols providing proof of action.
Filed — closed without being enacted.
Official record · Legistar
Summary
This bill would require that if an agency is unable to take action on a 311 service request or complaint, the 311 customer service center (NYC311) must indicate in the description of the action taken on a 311 request or complaint in the 311 system that the responding agency is unable to resolve the request. The responding agency would also be required to indicate their ability to respond to a complaint or service request to NYC311. This bill would also require NYC311, in consultation with relevant agencies, to develop and implement protocols to provide proof of action taken when a responding agency resolves a 311 request for service or complaint.
How it compares
10% of similar bills passed
5 passed · 45 died
This bill: 621 days in committee
Similar bills: median 626 days · 153 days when passed
Compared against 50 Introduction bills in Committee on Technology.
Ranked by how closely each matches this bill's topic — closest first:
+ 44 more comparable bills
Sponsors (11)
Lifecycle
Heard at (2)
Attachments (8)
- Summary of Int. No. 822
- Int. No. 822
- April 18, 2024 - Stated Meeting Agenda
- Hearing Transcript - Stated Meeting 4-18-24
- Minutes of the Stated Meeting - April 18, 2024
- Committee Report 4/25/24
- Hearing Testimony 4/25/24
- Hearing Transcript 4/25/24