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Procedures to be adopted by the 311 call center for responding to certain repeat anonymous complaints against the same property.
IntroductionIn CommitteeCommittee on Governmental Operations, State & Federal Legislationintroduced 2026-06-11
In committee — awaiting review.
Official record · Legistar
Agenda: 2026-06-11
Summary
This bill would require 311 to stop referring non-emergency, anonymous calls about harassed properties to agencies for follow-up. Harassed properties under this bill would be considered those that have had repeated anonymous complaints to 311 that cannot be substantiated or that are substantiated but are not illegal.
Committee on Governmental Operations, State & Federal Legislation — Municipal governmental structure and organization, Department of Citywide Administrative Services, Office of Administrative Trials and Hearings, Community Boards, Tax Commission, Board of Standards and Appeals, Campaign Finance Board, Board of Elections, Voter Assistance Commission, Commission on Public Information and Communication, Department of Records and Information Services, Financial Information Services Agency, Law Department, Federal legislation, State legislation and Home Rule requests.
Outlook
14% of similar bills passed
7 passed · 43 died
This bill: 31 days in committee
Similar bills: median 565 days · 33 days when passed
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Sponsors (4)
Lifecycle
IntroducedIntroduced by Council
2026-06-11 · City Council
ActionReferred to Comm by Council
2026-06-11 · City Council
Heard at (1)
City Council · 2026-06-11 · 1:30 PM · Council Chambers - City Hall
Attachments (3)
Full text
Be it enacted by the Council as follows:
Section 1. The administrative code of the city of New York is amended by adding a new section 23-308 to read as follows:
� 23-308 Repeated anonymous unfounded complaints. a. The 311 customer service center, upon receipt of any non-emergency anonymous complaint relating solely to a property classified as harassed, shall document such call but shall not refer such call to any agency.
b. For the purposes of this section:
1. a property shall be classified as "harassed": (i) if it is a privately-owned property that, within a six month period, is the sole subject of three or more anonymous complaints made to the 311 customer service center and referred to an agency; and (ii) such agency is unable to substantiate the condition or circumstance complained of, despite reasonable efforts; or (iii) such agency substantiates such condition or circumstance, but the condition or circumstance is not a violation of any applicable law. Such classification shall last for three months from the date of the third such complaint; and
2. "anonymous complaint" means a complaint made to the 311 customer service center where the complaining individual does not give his or her name and address, whether or not such information is requested.
� 2. This local law takes effect 180 days after it becomes law.
LS 23243
Int. 523-2024
4/10/2026
2