Int 1748-2017
Requiring the dept of homeless services to provide customer service training.
IntroductionFiledCommittee on General Welfareintroduced 2017-10-31
Filed — closed without being enacted.
Official record · Legistar
Agenda: 2017-10-31Passed: 2017-12-31
Summary
The proposed bill would require the Department of Homeless Services to provide a biannual customer service training to all staff members, including those working for a provider under contract or similar agreement with the department, who have direct contact with shelter residents.
Committee on General Welfare — Human Resources Administration/Department of Social Services, Department of Homeless Services, and charitable institutions.
How it compares
24% of similar bills passed
12 passed · 38 died
This bill: 61 days in committee
Similar bills: median 599 days · 279 days when passed
Compared against 50 Introduction bills in Committee on General Welfare.
Ranked by how closely each matches this bill's topic — closest first:
Int 0883-2018
Requiring the dept of homeless services to provide customer service training.
1332dFiled
Int 0431-2022
Customer service training for shelter personnel of the department of homeless services and its contractors.
300dEnacted
Int 0361-2024
De-escalation and trauma-informed training for department of homeless services employees.
672dFiled
Int 0276-2022
De-escalation and trauma-informed training for dept of homeless services employees.
612dFiled
Int 1794-2019
De-escalation and trauma-informed training for dept of homeless services employees.
777dFiled
Int 1461-2017
Requiring the dept of social services to provide client service training to certain employees.
300dEnacted
+ 44 more comparable bills
Sponsors (1)
Lifecycle
IntroducedIntroduced by Council
2017-10-31 · City Council
ActionReferred to Comm by Council
2017-10-31 · City Council
ClosedFiled (End of Session)
2017-12-31 · City Council
Heard at (1)
City Council · 2017-10-31 · 1:30 PM · Council Chambers - City Hall
Attachments (3)
Full text
Be it enacted by the Council as follows:
Section 1. Chapter 3 of title 21 of the administrative code of the city of New York is amended by adding a new section 21-318 to read as follows:
� 21-318 Customer service training. a. Definitions. For the purposes of this section, the term "shelter" means a building, or individual units within a building, being utilized by the department or a provider under contract or similar agreement with the department to provide temporary emergency housing.
b. The department shall conduct two trainings per year on best practices for improving interactions between department personnel and shelter residents.
c. Such training shall include techniques to improve professionalism, increase cultural sensitivity, implement a trauma-informed approach to interactions with shelter residents, and de-escalate conflict.
d. The department shall provide this training to all department employees, and all employees of a provider under contract or similar agreement with the department, who have direct contact with shelter residents.
� 2. This local law takes effect 120 days after its enactment, except that the commissioner shall take all actions necessary for its implementation, including the promulgation of rules, prior to such effective date.
SW/AV
LS #11323
8/15/17
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