Int 0431-2022
Customer service training for shelter personnel of the department of homeless services and its contractors.
IntroductionEnactedCommittee on General Welfareintroduced 2022-05-19Local Law 2023/049
Enacted as Local Law 2023/049.
Official record · Legistar
Agenda: 2022-05-19Passed: 2023-04-16Enacted: 2023-04-16
Summary
This bill would require the Department of Homeless Services to, unless provided otherwise by contract, provide biannual customer service training to all shelter personnel, including employees of a provider under contract or similar agreement with the department, who have direct contact with shelter residents. Such training would include techniques to improve professionalism, increase cultural sensitivity, implement a trauma-informed approach to interactions with shelter residents, and de-escalate conflict.
Committee on General Welfare — Human Resources Administration/Department of Social Services, Department of Homeless Services, and charitable institutions.
How it compares
26% of similar bills passed
13 passed · 37 died
This bill: 300 days in committee
Similar bills: median 553 days · 300 days when passed
Compared against 50 Introduction bills in Committee on General Welfare.
Ranked by how closely each matches this bill's topic — closest first:
Int 1748-2017
Requiring the dept of homeless services to provide customer service training.
61dFiled
Int 0883-2018
Requiring the dept of homeless services to provide customer service training.
1332dFiled
Int 1794-2019
De-escalation and trauma-informed training for dept of homeless services employees.
777dFiled
Int 0361-2024
De-escalation and trauma-informed training for department of homeless services employees.
672dFiled
Int 0276-2022
De-escalation and trauma-informed training for dept of homeless services employees.
612dFiled
Int 1336-2019
De-escalation and trauma-informed training.
200dEnacted
+ 44 more comparable bills
Sponsors (10)
Lifecycle
IntroducedIntroduced by Council
2022-05-19 · City Council
ActionReferred to Comm by Council
2022-05-19 · City Council
HeardHearing Held by Committee
2022-09-13 · Committee on General Welfare
HeldLaid Over by Committee
2022-09-13 · Committee on General Welfare
HeardHearing Held by Committee
2023-03-16 · Committee on General Welfare
ActionAmendment Proposed by Comm
2023-03-16 · Committee on General Welfare
ActionAmended by Committee
2023-03-16 · Committee on General Welfare
AdvancedApproved by Committee
2023-03-16 · Committee on General Welfare
AdvancedApproved by Council
2023-03-16 · City Council
ActionSent to Mayor by Council
2023-03-16 · City Council
AdvancedCity Charter Rule Adopted
2023-04-16 · Administration
ActionReturned Unsigned by Mayor
2023-04-18 · City Council
Votes (10)
Aye (10)
Crystal HudsonSandra UngDiana I. AyalaTiffany L. CabánLincoln RestlerKevin C. RileyAlthea V. StevensNantasha M. WilliamsLinda LeeChi A. Ossé
Heard at (4)
City Council · 2023-03-16 · 1:30 PM · Council Chambers - City Hall
Committee on General Welfare · 2023-03-16 · 9:30 AM · Council Chambers - City Hall
Committee on General Welfare · 2022-09-13 · 1:00 PM · Council Chambers - City Hall
City Council · 2022-05-19 · 1:30 PM · HYBRID HEARING - Council Chambers - City Hall
Attachments (20)
- Summary of Int. No. 431-A
- Summary of Int. No. 431
- Int. No. 431
- May 19, 2022 - Stated Meeting Agenda
- Hearing Transcript - Stated Meeting 5-19-22
- Minutes of the Stated Meeting - May 19, 2022
- Committee Report 9/13/22
- Hearing Testimony 9/13/22
- Hearing Transcript 9/13/22
- Proposed Int. No. 431-A - 3/10/23
- Committee Report 3/16/23
- Hearing Transcript 3/16/23
- Committee Report - Stated Meeting
- March 16, 2023 - Stated Meeting Agenda
- Hearing Transcript - Stated Meeting 3-16-23
- Minutes of the Stated Meeting - March 16, 2023
- Int. No. 431-A (FINAL)
- Fiscal Impact Statement
- Legislative Documents - Letter to the Mayor
- Local Law 49
Full text
Be it enacted by the Council as follows:
Section 1. Chapter 3 of title 21 of the administrative code of the city of New York is amended by adding a new section 21-331 to read as follows:
� 21-331 Customer service training. a. Definitions. For the purposes of this section, the following terms have the following meanings:
Provider. The term "provider" means a person under contract or similar agreement with the department to provide shelter.
Shelter. The term "shelter" means temporary emergency housing provided by the department or a provider to homeless adults, adult families, and families with children.
Shelter personnel. The term "shelter personnel" means employees of the department or a provider who have direct contact with shelter residents.
b. Unless provided otherwise by contract, the department shall develop and provide biannual training to shelter personnel on best practices for improving interactions between shelter personnel and shelter residents. Such training shall include techniques to improve professionalism, increase cultural sensitivity, implement a trauma-informed approach to interactions with shelter residents, and de-escalate conflict.
� 2. This local law takes effect 120 days after it becomes law.
Session 12
RCC/DR
Int. # 883
3/8/2023 7:24pm
Session 11
SW/AV/ACK
LS #11323
Int 1748/2017
11/29/2017
2
2