Int 1461-2017
Requiring the dept of social services to provide client service training to certain employees.
IntroductionEnactedCommittee on General Welfareintroduced 2017-02-01Local Law 2018/015
Enacted as Local Law 2018/015.
Official record · Legistar
Agenda: 2017-02-01Passed: 2017-12-31Enacted: 2017-12-31
Summary
In an effort to improve the level of service provided at social services centers, this bill requires the Human Rights Administration/Department of Social Services to conduct customer service and professionalism training for all employees that interact with members of the public and work in Job Centers or Supplement Nutrition Assistance Program (SNAP) Centers, where individuals may apply for public assistance benefits.
Committee on General Welfare — Human Resources Administration/Department of Social Services, Department of Homeless Services, and charitable institutions.
How it compares
28% of similar bills passed
14 passed · 36 died
This bill: 300 days in committee
Similar bills: median 461 days · 200 days when passed
Compared against 50 Introduction bills in Committee on General Welfare.
Ranked by how closely each matches this bill's topic — closest first:
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Int 0883-2018
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1332dFiled
Int 1748-2017
Requiring the dept of homeless services to provide customer service training.
61dFiled
Int 0431-2022
Customer service training for shelter personnel of the department of homeless services and its contractors.
300dEnacted
Int 1377-2019
Client satisfaction surveys at department of social services/human resources administration job and SNAP centers.
1071dFiled
Int 0641-2022
Maximizing efficiency at department of social services/human resources administration centers.
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+ 44 more comparable bills
Sponsors (5)
Lifecycle
IntroducedIntroduced by Council
2017-02-01 · City Council
ActionReferred to Comm by Council
2017-02-01 · City Council
HeardHearing Held by Committee
2017-06-27 · Committee on General Welfare
HeldLaid Over by Committee
2017-06-27 · Committee on General Welfare
HeardHearing Held by Committee
2017-11-29 · Committee on General Welfare
ActionAmendment Proposed by Comm
2017-11-29 · Committee on General Welfare
ActionAmended by Committee
2017-11-29 · Committee on General Welfare
AdvancedApproved by Committee
2017-11-29 · Committee on General Welfare
AdvancedApproved by Council
2017-11-30 · City Council
ActionSent to Mayor by Council
2017-11-30 · City Council
HeardHearing Scheduled by Mayor
2017-12-18 · Mayor
AdvancedCity Charter Rule Adopted
2017-12-31 · Administration
Votes (8)
Aye (6)
Ritchie J. TorresStephen T. LevinFernando Cabrera Barry S. GrodenchikRafael Salamanca, Jr.Vanessa L. Gibson
Absent (2)
Corey D. JohnsonAnnabel Palma
Heard at (6)
City Council · 2017-11-30 · 1:30 PM · Council Chambers - City Hall
Committee on General Welfare · 2017-11-29 · 11:00 AM · 250 Broadway - Committee Rm, 16th Fl.
Committee on General Welfare · 2017-06-27 · 1:00 PM · 250 Broadway - Committee Rm, 16th Fl.
Committee on General Welfare · 2017-06-21 · 1:00 PM · Council Chambers - City Hall
Committee on General Welfare · 2017-02-14 · 10:00 AM · Council Chambers - City Hall
City Council · 2017-02-01 · 1:30 PM · Council Chambers - City Hall
Attachments (17)
- Summary of Int. No. 1461-A
- Summary of Int. No. 1461
- Int. No. 1461 - 2/1/17
- February 1, 2017 - Stated Meeting Agenda with Links to Files
- Committee Report 6/27/17
- Hearing Testimony 6/27/17
- Hearing Transcript 6/27/17
- Proposed Int. No. 1461-A - 11/28/17
- Committee Report 11/29/17
- Hearing Transcript 11/29/17
- November 30, 2017 - Stated Meeting Agenda with Links to Files
- Hearing Transcript - Stated Meeting 11-30-17
- Minutes of the Stated Meeting - November 30, 2017
- Fiscal Impact Statement
- Int. No. 1461-A (FINAL)
- Legislative Documents - Letter to the Mayor
- Local Law 15
Full text
Be it enacted by the Council as follows:
Section 1. Chapter 1 of title 21 of the administrative code of the city of New York is amended by adding a new section 21-140 to read as follows:
� 21-140 Client service training. a. Pursuant to subdivision c of this section, the department shall conduct two trainings per year on best practices for improving interactions between department employees and clients of the department.
b. Such training shall include techniques to improve professionalism, increase cultural sensitivity and de-escalate conflict.
c. The department shall provide such training to all appropriate employees identified by the department whose primary responsibilities include interacting with members of the public in a client service role at any location designated by the department either as a job center where individuals can complete an application for cash assistance in person or as a supplemental nutrition assistance program center.
d. Nothing in this section shall preclude the department from providing such training to employees other than those identified by the department pursuant to subdivision c of this section.
� 2. This local law takes effect 120 days after it becomes law.
SSY/AV
LS #8021
11/21/2017, 3:55pm
Int 1461 - FINAL - 11.21, 11.10am
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11/29/17 12:38 PM