Int 1377-2019
Client satisfaction surveys at department of social services/human resources administration job and SNAP centers.
IntroductionFiledCommittee on General Welfareintroduced 2019-01-24
Filed — closed without being enacted.
Official record · Legistar
Agenda: 2019-01-24Passed: 2021-12-31
Summary
This bill would require the Department of Social Services (“DSS”) to provide every individual who visits a job center or a SNAP center with a client satisfaction survey when each individual checks-in at a center. Surveys would not be mandatory and will be anonymous. DSS would be required to report annually on the results of these surveys.
Committee on General Welfare — Human Resources Administration/Department of Social Services, Department of Homeless Services, and charitable institutions.
How it compares
40% of similar bills passed
20 passed · 30 died
This bill: 1071 days in committee
Similar bills: median 303 days · 200 days when passed
Compared against 50 Introduction bills in Committee on General Welfare.
Ranked by how closely each matches this bill's topic — closest first:
Int 1403-2019
Requiring the dept of social services/human resources administration to report annually on comments, questions and complaints by clients.
180dEnacted
Int 1629-2019
Requiring the department of social services/human resources administration to report on additional and total wait times.
919dFiled
Int 1635-2017
HRA job centers.
175dEnacted
Int 1461-2017
Requiring the dept of social services to provide client service training to certain employees.
300dEnacted
Int 1598-2017
Preventive services surveys.
202dEnacted
Int 1333-2019
Reporting on arrests, summonses, removals, escorts and use of force incidents occurring in department of social services/human resources administration job centers and SNAP centers.
200dEnacted
+ 44 more comparable bills
Sponsors (8)
Lifecycle
IntroducedIntroduced by Council
2019-01-24 · City Council
ActionReferred to Comm by Council
2019-01-24 · City Council
HeardHearing Held by Committee
2019-02-04 · Committee on General Welfare
HeldLaid Over by Committee
2019-02-04 · Committee on General Welfare
ClosedFiled (End of Session)
2021-12-31 · City Council
Heard at (2)
Committee on General Welfare · 2019-02-04 · 1:00 PM · Council Chambers - City Hall
City Council · 2019-01-24 · 1:30 PM · Council Chambers - City Hall
Attachments (8)
- Summary of Int. No. 1377
- Int. No. 1377
- January 24, 2019 - Stated Meeting Agenda with Links to Files
- Hearing Transcript - Stated Meeting 1-24-19
- Minutes of the Stated Meeting - January 24, 2019
- Committee Report 2/4/19
- Hearing Testimony 2/4/19
- Hearing Transcript 2/4/19
Full text
Be it enacted by the Council as follows:
Section 1. Chapter 9 of title 21 of the administrative code of the city of New York is amended by adding new section 21-142 to read as follows:
� 21-142 Client satisfaction surveys at job centers and SNAP centers. a. Definitions. For the purposes of this section, the following terms have the following meanings:
Checked-in. The term "checked-in" means that a visitor has made initial contact with the department at a job center or a SNAP center, either through a self-service kiosk or with a staff member responsible for keeping track of visitors, and has made such contact so that the department has a record, either written or electronic, of such visitor's time of arrival at such job center or SNAP center and the reason for their visit.
Client satisfaction survey. The term "client satisfaction survey" shall mean a survey with questions including, but not limited to, a client's experience with wait times, staff, and physical facilities at a job center or SNAP center.
Job center. The term "job center" means any location designated by the department as a job center where individuals can complete an application for cash assistance in person.
SNAP center. The term "SNAP center" means any location designated by the department as a SNAP center where individuals can complete an application for the supplemental nutrition assistance program in person.
Wait time. The term "wait time" means the amount of time a visitor spends waiting to be called for assistance after such visitor has checked-in to a job center or a SNAP center. Wait time begins at the start of the visitor's checked-in time, and ends when a visitor is called to begin an appointment.
b. The department shall provide every individual who visits a job center or SNAP center with a client satisfaction survey when each individual checks-in at such center. Completion of such surveys shall not be mandatory and shall be anonymous. Not later than January 1, 2020 and annually thereafter, the department shall submit to the speaker of the council and post online all data from client satisfaction surveys completed from July 1 of the prior year to June 30 of the current year which shall be disaggregated by borough and center location.
� 2. This local law takes effect 90 days after it becomes law.
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LS #9478
1/5/2019 4:24pm
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