Int 1403-2019
Requiring the dept of social services/human resources administration to report annually on comments, questions and complaints by clients.
IntroductionEnactedCommittee on General Welfareintroduced 2019-02-13Local Law 2019/171
Enacted as Local Law 2019/171.
Official record · Legistar
Agenda: 2019-02-13Passed: 2019-09-14Enacted: 2019-09-14
Summary
This bill would require the Department of Social Services/Human Resources Administration’s (“DSS/HRA”) Office of Constituent Services to submit monthly reports to the DSS/HRA Commissioner on the number of comments, questions and complaints received from clients. The number of comments, questions and complaints would be disaggregated by the 20 most frequent categories of inquiries. DSS/HRA would also be required to submit to the Council and post on the DSS/HRA website an annual report on comments, questions and complaints received.
Committee on General Welfare — Human Resources Administration/Department of Social Services, Department of Homeless Services, and charitable institutions.
How it compares
38% of similar bills passed
19 passed · 31 died
This bill: 180 days in committee
Similar bills: median 558 days · 200 days when passed
Compared against 50 Introduction bills in Committee on General Welfare.
Ranked by how closely each matches this bill's topic — closest first:
Int 1332-2019
Office of constituent services.
200dEnacted
Int 1377-2019
Client satisfaction surveys at department of social services/human resources administration job and SNAP centers.
1071dFiled
Int 1597-2019
Requiring the dept of social services to report annually on the number of staff at certain HRA centers.
932dFiled
Int 1635-2017
HRA job centers.
175dEnacted
Int 1333-2019
Reporting on arrests, summonses, removals, escorts and use of force incidents occurring in department of social services/human resources administration job centers and SNAP centers.
200dEnacted
Int 1287-2018
Creating an annual report on the performance of department of homeless services providers.
1115dFiled
+ 44 more comparable bills
Sponsors (8)
Lifecycle
HeardHearing on P-C Item by Comm
2019-02-04 · Committee on General Welfare
HeldP-C Item Laid Over by Comm
2019-02-04 · Committee on General Welfare
IntroducedIntroduced by Council
2019-02-13 · City Council
ActionReferred to Comm by Council
2019-02-13 · City Council
HeardHearing Held by Committee
2019-08-13 · Committee on General Welfare
ActionAmendment Proposed by Comm
2019-08-13 · Committee on General Welfare
ActionAmended by Committee
2019-08-13 · Committee on General Welfare
AdvancedApproved by Committee
2019-08-13 · Committee on General Welfare
AdvancedApproved by Council
2019-08-14 · City Council
ActionSent to Mayor by Council
2019-08-14 · City Council
AdvancedCity Charter Rule Adopted
2019-09-14 · Administration
ActionReturned Unsigned by Mayor
2019-09-16 · City Council
Votes (8)
Aye (6)
Stephen T. LevinBarry S. GrodenchikBrad S. LanderAntonio ReynosoRitchie J. TorresMark Treyger
Absent (2)
Vanessa L. GibsonRafael Salamanca, Jr.
Heard at (4)
City Council · 2019-08-14 · 1:30 PM · Council Chambers - City Hall
Committee on General Welfare · 2019-08-13 · 12:00 PM · Committee Room - City Hall
City Council · 2019-02-13 · 1:30 PM · Council Chambers - City Hall
Committee on General Welfare · 2019-02-04 · 1:00 PM · Council Chambers - City Hall
Attachments (20)
- Summary of Int. No. 1403-A
- Summary of Int. No. 1403
- Int. No. 1403
- Committee Report 2/4/19
- Hearing Testimony 2/4/19
- Hearing Transcript 2/4/19
- February 13, 2019 - Stated Meeting Agenda with Links to Files
- Hearing Transcript - Stated Meeting 2-13-19
- Minutes of the Stated Meeting - February 13, 2019
- Proposed Int. No. 1403-A - 8/15/19
- Committee Report 8/13/19
- Hearing Testimony 8/13/19
- Hearing Transcript 8/13/19
- August 14, 2019 - Stated Meeting Agenda with Links to Files
- Hearing Transcript - Stated Meeting 8-14-19
- Minutes of the Stated Meeting - August 14, 2019
- Int. No. 1403-A (FINAL)
- Fiscal Impact Statement
- Legislative Documents - Letter to the Mayor
- Local Law 171
Full text
Be it enacted by the Council as follows:
Section 1. Section 21-142.2 of the administrative code of the city of New York, as added by a local law for the year 2019 amending the administrative code of the city of New York in relation to an office of constituent services, as proposed in introduction number 1332-A, is amended by adding new subdivisions c and d to read as follows:
c. Beginning on January 31, 2020, the office of constituent services shall submit monthly reports to the commissioner indicating:
1. The number of comments, questions and complaints received;
2. The number of comments, questions and complaints received in which information was provided and the matter resolved;
3. The number of comments, questions and complaints received in which the matter was escalated for resolution, disaggregated by the 20 most frequent categories of inquiries; and
4. Recommendations made pursuant to paragraph 4 of subdivision a of this section.
d. No later than January 31, 2021 and annually thereafter, the commissioner shall post on the department's website and submit to the mayor and the speaker of the council a report that shall include a compilation of the monthly reports submitted pursuant to subdivision c of this section during the preceding calendar year.
� 2. This local law takes effect on the same date as a local law of the city of New York for the year 2019 amending the administrative code of the city of New York relating to an office of constituent services, as proposed in introduction number 1332-A, takes effect.
NLB/ACK
LS #8811
8/5/19 12:10 PM
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