← All billsInt 0462-2018
Requiring the 311 call center to log complaints about locations without street addresses
IntroductionFiledCommittee on Governmental Operationsintroduced 2018-02-14
Filed — closed without being enacted.
Official record · Legistar
Agenda: 2018-02-14Passed: 2021-12-31
Summary
This bill would prohibit staff at the 311 citizen service call center from declining to enter complaints or requests for service into their database for the purposes of forwarding to the appropriate agency to respond on account of the caller or texter failing to provide an address or other location that is in the database utilized by 311. In such instances, the 311 citizen service call center would be required to enter the location, whether it is an unrecognized address, intersection, or other location, into the “notes” section of the database entry, which is intended to allow the responding agency to identify the location to which the caller or texter is referring.
Committee on Governmental Operations — Municipal governmental structure and organization, Department of Citywide Administrative Services, Office of Administrative Trials and Hearings, Community Boards, Tax Commission, Board of Standards and Appeals, Campaign Finance Board, Board of Elections, Voter Assistance Commission, Commission on Public Information and Communication, Department of Records and Information Services, Financial Information Services Agency and Law Department.
How it compares
28% of similar bills passed
14 passed · 36 died
This bill: 1416 days in committee
Similar bills: median 620 days · 384 days when passed
Compared against 50 Introduction bills in Committee on Governmental Operations.
Ranked by how closely each matches this bill's topic — closest first:
+ 44 more comparable bills
Sponsors (3)
Lifecycle
IntroducedIntroduced by Council
2018-02-14 · City Council
ActionReferred to Comm by Council
2018-02-14 · City Council
HeardHearing Held by Committee
2020-01-21 · Committee on Governmental Operations
HeldLaid Over by Committee
2020-01-21 · Committee on Governmental Operations
HeardHearing Held by Committee
2020-01-21 · Committee on Technology
HeldLaid Over by Committee
2020-01-21 · Committee on Technology
ClosedFiled (End of Session)
2021-12-31 · City Council
Heard at (3)
Committee on Governmental Operations · 2020-01-21 · 10:30 AM · 250 Broadway - Committee Rm, 14th Fl.
Committee on Technology · 2020-01-21 · 10:30 AM · 250 Broadway - Committee Rm, 14th Fl.
City Council · 2018-02-14 · 1:30 PM · Council Chambers - City Hall
Attachments (8)
Full text
Be it enacted by the Council as follows:
Section 1. Section 15 of the New York city charter is amended by adding a new subdivision l to read as follows:
l. No call or text received by 311 that would be entered into the 311 computer system if it included a specific address or other location contained within any address or location database utilized by the 311 shall fail to be so entered on account of such address or other location not being included in any such database. Where a call or text is received by 311 that does not include a specific address or other location contained within any address or location database utilized by 311, such call or text shall be treated for the purposes of entering it into the 311 computer system as if it did include such an address or specific location, except that the location shall be manually noted by the 311 representative in the notes section of any associated entry in the computer system. For the purposes of this subdivision, "311" means the 311 citizen service center.
� 2. This local law takes effect 90 days after it becomes law.
DSS/JJD
LS 3916/Int. 785-2015
LS 1101
1/3/2018
2