Int 1002-2018

Requiring the 311 customer service center to indicate that an agency is unable to respond to a service request or complaint.

IntroductionFiledCommittee on Governmental Operationsintroduced 2018-06-28

Filed — closed without being enacted.

Official record · Legistar

Agenda: 2018-06-28Passed: 2021-12-31

Summary

The proposed legislation would require that if an agency is unable to take action on a 311 service request or complaint, the 311 customer service center must indicate in the description of the action taken on such request or complaint in the 311 system that the responding agency is currently unable to respond to the request.

Committee on Governmental Operations — Municipal governmental structure and organization, Department of Citywide Administrative Services, Office of Administrative Trials and Hearings, Community Boards, Tax Commission, Board of Standards and Appeals, Campaign Finance Board, Board of Elections, Voter Assistance Commission, Commission on Public Information and Communication, Department of Records and Information Services, Financial Information Services Agency and Law Department.

How it compares

22% of similar bills passed

11 passed · 39 died

This bill: 1282 days in committee

Similar bills: median 697 days · 405 days when passed

Compared against 50 Introduction bills in Committee on Governmental Operations.

Ranked by how closely each matches this bill's topic — closest first:

Int 1832-2019

Requiring 311 to notify each agency when a request for service or complaint has not been closed within the number of days specified by such agency’s service level agreement.

405dEnacted

Int 0462-2018

Requiring the 311 call center to log complaints about locations without street addresses

1416dFiled

Int 0785-2015

Requiring the 311 call center to log complaints about locations without street addresses

961dFiled

Int 1830-2019

Publication of 311 service level agreements.

419dEnacted

Int 1277-2023

Requiring that persons making 311 complaints or requests for service provide the 311 customer service center with identifying information.

11dFiled

Int 0092-2014

Procedures to be adopted by the 311 call center for responding to certain repeat anonymous complaints against the same property.

1404dFiled

+ 44 more comparable bills

Sponsors (12)

Robert F. Holden(prime)

Rafael Salamanca, Jr.

Keith Powers

Carlos Menchaca

Antonio Reynoso

Robert E. Cornegy, Jr.

Bill Perkins

Alan N. Maisel

Lifecycle

IntroducedIntroduced by Council

2018-06-28 · City Council

ActionReferred to Comm by Council

2018-06-28 · City Council

HeardHearing Held by Committee

2019-02-04 · Committee on Governmental Operations

HeldLaid Over by Committee

2019-02-04 · Committee on Governmental Operations

ClosedFiled (End of Session)

2021-12-31 · City Council

Heard at (2)

Committee on Governmental Operations · 2019-02-04 · 10:00 AM · Council Chambers - City Hall

City Council · 2018-06-28 · 1:30 PM · Council Chambers - City Hall

Attachments (8)

Full text

Be it enacted by the Council as follows: Section 1. Chapter 3 of title 23 of the administrative code of the city of New York is amended by adding a new section 23-304 to read as follows: � 23-304 Response to service requests and complaints. If an agency that receives a request for service or complaint through the 311 customer service center is unable to take action on such request for service or complaint, the 311 customer service center shall indicate in the description of the action taken on such request for service or complaint in the 311 computer system that the responding agency is currently unable to respond to the request for service or complaint. � 2. This local law takes effect immediately. MHL LS #6499 06/14/18 1 6