Int 1832-2019
Requiring 311 to notify each agency when a request for service or complaint has not been closed within the number of days specified by such agency’s service level agreement.
IntroductionEnactedCommittee on Governmental Operationsintroduced 2019-12-19Local Law 2021/020
Enacted as Local Law 2021/020.
Official record · Legistar
Agenda: 2019-12-19Passed: 2021-02-28Enacted: 2021-02-28
Summary
This bill would require 311 to notify each agency when a customer’s request for service or complaint has not been closed within the number of days specified by such agency’s service level agreement. Service level agreements set forth the number of days within which each agency has committed to review, take action on, and close a particular category of requests for service or complaints.
Committee on Governmental Operations — Municipal governmental structure and organization, Department of Citywide Administrative Services, Office of Administrative Trials and Hearings, Community Boards, Tax Commission, Board of Standards and Appeals, Campaign Finance Board, Board of Elections, Voter Assistance Commission, Commission on Public Information and Communication, Department of Records and Information Services, Financial Information Services Agency and Law Department.
How it compares
16% of similar bills passed
8 passed · 42 died
This bill: 405 days in committee
Similar bills: median 699 days · 221 days when passed
Compared against 50 Introduction bills in Committee on Governmental Operations.
Ranked by how closely each matches this bill's topic — closest first:
Int 1830-2019
Publication of 311 service level agreements.
419dEnacted
Int 1002-2018
Requiring the 311 customer service center to indicate that an agency is unable to respond to a service request or complaint.
1282dFiled
Int 0753-2022
Requiring the 311 customer service center to conduct customer satisfaction surveys after each 311 call intake is closed and to publish agency report cards
445dFiled
Int 1277-2023
Requiring that persons making 311 complaints or requests for service provide the 311 customer service center with identifying information.
11dFiled
Int 0462-2018
Requiring the 311 call center to log complaints about locations without street addresses
1416dFiled
Int 0785-2015
Requiring the 311 call center to log complaints about locations without street addresses
961dFiled
+ 44 more comparable bills
Sponsors (10)
Lifecycle
IntroducedIntroduced by Council
2019-12-19 · City Council
ActionReferred to Comm by Council
2019-12-19 · City Council
HeardHearing Held by Committee
2020-01-21 · Committee on Governmental Operations
ActionAmendment Proposed by Comm
2020-01-21 · Committee on Governmental Operations
HeldLaid Over by Committee
2020-01-21 · Committee on Governmental Operations
HeardHearing Held by Committee
2020-01-21 · Committee on Technology
ActionAmendment Proposed by Comm
2020-01-21 · Committee on Technology
HeldLaid Over by Committee
2020-01-21 · Committee on Technology
HeardHearing Held by Committee
2021-01-28 · Committee on Governmental Operations
ActionAmendment Proposed by Comm
2021-01-28 · Committee on Governmental Operations
ActionAmended by Committee
2021-01-28 · Committee on Governmental Operations
AdvancedApproved by Committee
2021-01-28 · Committee on Governmental Operations
AdvancedApproved by Council
2021-01-28 · City Council
ActionSent to Mayor by Council
2021-01-28 · City Council
AdvancedCity Charter Rule Adopted
2021-02-28 · Administration
ActionReturned Unsigned by Mayor
2021-03-01 · City Council
Votes (9)
Aye (9)
Fernando Cabrera Darma V. DiazBen KallosStephen T. LevinAlan N. MaiselBill PerkinsKeith Powers Ydanis A. RodriguezKalman Yeger
Heard at (5)
City Council · 2021-01-28 · 1:30 PM · - REMOTE HEARING (VIRTUAL ROOM 1) -
Committee on Governmental Operations · 2021-01-28 · 9:30 AM · REMOTE HEARING (VIRTUAL ROOM 1)
Committee on Governmental Operations · 2020-01-21 · 10:30 AM · 250 Broadway - Committee Rm, 14th Fl.
Committee on Technology · 2020-01-21 · 10:30 AM · 250 Broadway - Committee Rm, 14th Fl.
City Council · 2019-12-19 · 1:30 PM · Council Chambers - City Hall
Attachments (22)
- Summary of Int. No. 1832-B
- Summary of Int. No. 1832-A
- Summary of Int. No. 1832
- Int. No. 1832
- December 19, 2019 - Stated Meeting Agenda with Links to Files
- Hearing Transcript - Stated Meeting 12-19-19
- Minutes of the Stated Meeting - December 19, 2019
- Committee Report 1/21/20
- Hearing Testimony 1/21/20
- Hearing Transcript 1/21/20
- Proposed Int. No. 1832-A - 1/27/20
- Proposed Int. No. 1832-B - 1/21/21
- Committee Report 1/28/21
- Hearing Transcript 1/28/21
- Committee Report - Stated Meeting
- January 28, 2021 - Stated Meeting Agenda with Links to Files
- Hearing Transcript - Stated Meeting 1-28-21
- Minutes of the Stated Meeting - January 28, 2021
- Int. No. 1832-B (FINAL)
- Fiscal Impact Statement
- Legislative Documents - Letter to the Mayor
- Local Law 20
Full text
Be it enacted by the Council as follows:
Section 1. Chapter 3 of title 23 of the administrative code of the city of New York is amended by adding a new section 23-305 to read as follows:
� 23-305 Service level agreements. The 311 customer service center shall notify the applicable agency when a customer's request for service, or complaint, referred by the 311 customer service center to such agency has not been closed within the time specified by such agency's service level agreement. For purposes of this section, the term "service level agreement" means the maximum number of hours or days within which an agency has committed to review, take action on and close a particular category of requests for service or complaints referred by the 311 customer service center to such agency.
� 2. This local law takes effect 1 year after it becomes law.
DFC/cjm
LS #9975
01/20/2021
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