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Int 1277-2023

Requiring that persons making 311 complaints or requests for service provide the 311 customer service center with identifying information.

IntroductionFiledCommittee on Governmental Operationsintroduced 2023-12-20

Filed — closed without being enacted.

Official record · Legistar

Agenda: 2023-12-20Passed: 2023-12-31

Summary

This bill would require that the 311 customer service center (NYC311) collect identifying information from individuals making complaints or requests for service. NYC311 could only use such identifying information for internal purposes, and would be permitted to share such identifying information with responding agencies only upon request and representation by the responding agencies that necessary and appropriate steps will be taken to protect the privacy of that information. NYC311 would be required to anonymize information about complaints or requests for service before making it public and would not be authorized to share the identifying information collected under this bill with any third parties.

Committee on Governmental Operations — Municipal governmental structure and organization, Department of Citywide Administrative Services, Office of Administrative Trials and Hearings, Community Boards, Tax Commission, Board of Standards and Appeals, Campaign Finance Board, Board of Elections, Voter Assistance Commission, Commission on Public Information and Communication, Department of Records and Information Services, Financial Information Services Agency and Law Department.

How it compares

24% of similar bills passed

12 passed · 38 died

This bill: 11 days in committee

Similar bills: median 593 days · 313 days when passed

Compared against 50 Introduction bills in Committee on Governmental Operations.

Ranked by how closely each matches this bill's topic — closest first:

Int 0462-2018
Requiring the 311 call center to log complaints about locations without street addresses
1416dFiled
Int 0785-2015
Requiring the 311 call center to log complaints about locations without street addresses
961dFiled
Int 0782-2012
Requiring 311 to provide information for victims seeking assistance with identity theft and consumer fraud.
699dFiled
Int 1002-2018
Requiring the 311 customer service center to indicate that an agency is unable to respond to a service request or complaint.
1282dFiled
Int 0525-2003
311 Citizen Service Center hotline.
133dFiled
Int 0092-2014
Procedures to be adopted by the 311 call center for responding to certain repeat anonymous complaints against the same property.
1404dFiled

+ 44 more comparable bills

Sponsors (2)

Robert F. Holden(prime)
David M. Carr

Lifecycle

IntroducedIntroduced by Council
2023-12-20 · City Council
ActionReferred to Comm by Council
2023-12-20 · City Council
ClosedFiled (End of Session)
2023-12-31 · City Council

Heard at (1)

City Council · 2023-12-20 · 1:30 PM · Council Chambers - City Hall

Attachments (5)

Full text
Be it enacted by the Council as follows: Section 1. Section 23-301 of the administrative code of the city of New York, is amended by adding new subdivisions c and d to read as follows: c. A person making a 311 complaint or request for service, whether by telephone, e-mail, electronic message, mobile device platform, or otherwise, shall be required to provide the following information when making such complaint or request: 1. The person's full legal name; 2. The person's telephone number; 3. The person's e-mail address (optional); and 4. The person's reason for making the complaint or request for service. d. The 311 customer service center may only use the identifying information provided pursuant to this section to verify the identity of the person making the 311 complaint or request for service, to screen false complaints or requests for service, and for other internal auditing and authentication purposes. The 311 customer service center may share such identifying information with responding agencies only upon request and representation by the responding agencies that necessary and appropriate steps will be taken to protect the privacy of such information. The 311 customer service center shall anonymize information about complaints or requests for service in the event that such information is made available to the public, and otherwise shall not share identifying information collected under this section with third parties unless authorized by this section or other law. � 2. This local law takes effect 60 days after it becomes law. YN LS #14358 12/13/2023 11:20 AM 2 2