Int 0785-2015

Requiring the 311 call center to log complaints about locations without street addresses

IntroductionFiledCommittee on Governmental Operationsintroduced 2015-05-14

Filed — closed without being enacted.

Official record · Legistar

Agenda: 2015-05-14Passed: 2017-12-31

Summary

This bill would prohibit staff at the 311 citizen service call center from declining to enter complaints or requests for service into their database for the purposes of forwarding to the appropriate agency to respond on account of the caller or texter failing to provide an address or other location that is in the database utilized by 311. In such instances, the 311 citizen service call center would be required to enter the location, whether it is an unrecognized address, intersection, or other location, into the “notes” section of the database entry, which is intended to allow the responding agency to identify the location to which the caller or texter is referring.

Committee on Governmental Operations — Municipal governmental structure and organization, Department of Citywide Administrative Services, Office of Administrative Trials and Hearings, Community Boards, Tax Commission, Board of Standards and Appeals, Campaign Finance Board, Board of Elections, Voter Assistance Commission, Commission on Public Information and Communication, Department of Records and Information Services, Financial Information Services Agency and Law Department.

How it compares

28% of similar bills passed

14 passed · 36 died

This bill: 961 days in committee

Similar bills: median 612 days · 384 days when passed

Compared against 50 Introduction bills in Committee on Governmental Operations.

Ranked by how closely each matches this bill's topic — closest first:

Int 0462-2018

Requiring the 311 call center to log complaints about locations without street addresses

1416dFiled

Int 1002-2018

Requiring the 311 customer service center to indicate that an agency is unable to respond to a service request or complaint.

1282dFiled

Int 1277-2023

Requiring that persons making 311 complaints or requests for service provide the 311 customer service center with identifying information.

11dFiled

Int 0092-2014

Procedures to be adopted by the 311 call center for responding to certain repeat anonymous complaints against the same property.

1404dFiled

Int 0221-2022

Procedures to be adopted by the 311 call center for responding to certain repeat anonymous complaints against the same property.

612dFiled

Int 0188-2018

Procedures to be adopted by the 311 call center for responding to certain repeat anonymous complaints against the same property.

1430dFiled

+ 44 more comparable bills

Sponsors (11)

Rafael L. Espinal, Jr.

Lifecycle

IntroducedIntroduced by Council

2015-05-14 · City Council

ActionReferred to Comm by Council

2015-05-14 · City Council

ClosedFiled (End of Session)

2017-12-31 · City Council

Heard at (1)

City Council · 2015-05-14 · 1:30 PM · Council Chambers - City Hall

Attachments (2)

Full text

Be it enacted by the Council as follows: Section 1. Section 15 of the New York city charter is amended by adding a new subdivision h to read as follows: h. No call or text received by 311 that would be entered into the 311 computer system if it included a specific address or other location contained within any address or location database utilized by the 311 shall fail to be so entered on account of such address or other location not being included in any such database. Where a call or text is received by 311 that does not include a specific address or other location contained within any address or location database utilized by 311, such call or text shall be treated for the purposes of entering it into the 311 computer system as if it did include such an address or specific location, except that the location shall be manually noted by the 311 representative in the notes section of any associated entry in the computer system. For the purposes of this subdivision, "311" shall mean that 311 citizen service center. � 2. This local law shall take effect 90 days after it shall have become law. dss LS 3916/2014 4/9/15 2