Int 0188-2018
Procedures to be adopted by the 311 call center for responding to certain repeat anonymous complaints against the same property.
IntroductionFiledCommittee on Governmental Operationsintroduced 2018-01-31
Filed — closed without being enacted.
Official record · Legistar
Agenda: 2018-01-31Passed: 2021-12-31
Summary
This bill would require 311 to stop referring non-emergency, anonymous calls about harassed properties to agencies for follow-up. Harassed properties under this bill would be considered those that have had repeated anonymous complaints to 311 that cannot be substantiated or that are substantiated but are not illegal.
Committee on Governmental Operations — Municipal governmental structure and organization, Department of Citywide Administrative Services, Office of Administrative Trials and Hearings, Community Boards, Tax Commission, Board of Standards and Appeals, Campaign Finance Board, Board of Elections, Voter Assistance Commission, Commission on Public Information and Communication, Department of Records and Information Services, Financial Information Services Agency and Law Department.
How it compares
20% of similar bills passed
10 passed · 40 died
This bill: 1430 days in committee
Similar bills: median 658 days · 384 days when passed
Compared against 50 Introduction bills in Committee on Governmental Operations.
Ranked by how closely each matches this bill's topic — closest first:
Int 0221-2022
Procedures to be adopted by the 311 call center for responding to certain repeat anonymous complaints against the same property.
612dFiled
Int 0092-2014
Procedures to be adopted by the 311 call center for responding to certain repeat anonymous complaints against the same property.
1404dFiled
Int 0462-2018
Requiring the 311 call center to log complaints about locations without street addresses
1416dFiled
Int 0785-2015
Requiring the 311 call center to log complaints about locations without street addresses
961dFiled
Int 1420-2019
Requiring a study and report on unsubstantiated 311 complaints.
714dEnacted
Int 1277-2023
Requiring that persons making 311 complaints or requests for service provide the 311 customer service center with identifying information.
11dFiled
+ 44 more comparable bills
Sponsors (6)
Lifecycle
IntroducedIntroduced by Council
2018-01-31 · City Council
ActionReferred to Comm by Council
2018-01-31 · City Council
HeardHearing Held by Committee
2019-01-17 · Committee on Governmental Operations
HeldLaid Over by Committee
2019-01-17 · Committee on Governmental Operations
HeardHearing Held by Committee
2019-01-17 · Committee on Technology
HeldLaid Over by Committee
2019-01-17 · Committee on Technology
ClosedFiled (End of Session)
2021-12-31 · City Council
Heard at (4)
Committee on Governmental Operations · 2019-01-17 · 1:00 PM · Council Chambers - City Hall
Committee on Technology · 2019-01-17 · 1:00 PM · Council Chambers - City Hall
Committee on Technology · 2018-11-20 · 1:00 PM · 250 Broadway - Committee Rm, 16th Fl.
City Council · 2018-01-31 · 1:30 PM · Council Chambers - City Hall
Attachments (8)
- Summary of Int. No. 188
- Int. No. 188
- January 31, 2018 - Stated Meeting Agenda
- Hearing Transcript - Stated Meeting 01-31-2018
- Minutes of the Stated Meeting - January 31, 2018
- Committee Report 1/17/19
- Hearing Testimony 1/17/19
- Hearing Transcript 1/17/19
Full text
Be it enacted by the Council as follows:
Section 1. The administrative code of the city of New York is amended by adding a new section 23-304 to read as follows:
� 23-304 Repeated anonymous unfounded complaints. a. The 311 customer service center, upon receipt of any non-emergency anonymous complaint relating solely to a property classified as harassed, shall document such call but shall not refer such call to any agency.
b. For the purposes of this section:
1. a property shall be classified as "harassed": (i) if it is a privately-owned property that, within a six month period, is the sole subject of three or more anonymous complaints made to the 311 customer service center and referred to an agency; and (ii) such agency is unable to substantiate the condition or circumstance complained of, despite reasonable efforts; or (iii) such agency substantiates such condition or circumstance, but the condition or circumstance is not a violation of any applicable law. Such classification shall last for three months from the date of the third such complaint; and
2. "anonymous complaint" means a complaint made to the 311 customer service center where the complaining individual does not give his or her name and address, whether or not such information is requested.
� 2. This local law takes effect 180 days after it becomes law.
DSS
LS 598
LS 152/Int 92/2014
12/28/17
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