Int 1420-2019
Requiring a study and report on unsubstantiated 311 complaints.
IntroductionEnactedCommittee on Governmental Operationsintroduced 2019-02-13Local Law 2021/019
Enacted as Local Law 2021/019.
Official record · Legistar
Agenda: 2019-02-13Passed: 2021-02-28Enacted: 2021-02-28
Summary
This bill would require an office or agency designated by the Mayor to collaborate with certain agencies to study the frequency of anonymous 311 complaints and whether such complaints are more likely than other complaints to be unsubstantiated. Such study would also seek to identify patterns of unsubstantiated complaints against specific properties. A report on the findings of the study would be due to the Council on December 1, 2021. Such report would be required to include recommendations on the types of 311 complaints that agencies should allow to be made anonymously.
Committee on Governmental Operations — Municipal governmental structure and organization, Department of Citywide Administrative Services, Office of Administrative Trials and Hearings, Community Boards, Tax Commission, Board of Standards and Appeals, Campaign Finance Board, Board of Elections, Voter Assistance Commission, Commission on Public Information and Communication, Department of Records and Information Services, Financial Information Services Agency and Law Department.
How it compares
20% of similar bills passed
10 passed · 40 died
This bill: 714 days in committee
Similar bills: median 608 days · 229 days when passed
Compared against 50 Introduction bills in Committee on Governmental Operations.
Ranked by how closely each matches this bill's topic — closest first:
Int 0092-2014
Procedures to be adopted by the 311 call center for responding to certain repeat anonymous complaints against the same property.
1404dFiled
Int 0221-2022
Procedures to be adopted by the 311 call center for responding to certain repeat anonymous complaints against the same property.
612dFiled
Int 0188-2018
Procedures to be adopted by the 311 call center for responding to certain repeat anonymous complaints against the same property.
1430dFiled
Int 0462-2018
Requiring the 311 call center to log complaints about locations without street addresses
1416dFiled
Int 0525-2003
311 Citizen Service Center hotline.
133dFiled
Int 0785-2015
Requiring the 311 call center to log complaints about locations without street addresses
961dFiled
+ 44 more comparable bills
Sponsors (7)
Lifecycle
IntroducedIntroduced by Council
2019-02-13 · City Council
ActionReferred to Comm by Council
2019-02-13 · City Council
ActionRe-referred to Committee by Council
2019-09-09 · City Council
HeardHearing Held by Committee
2020-01-21 · Committee on Governmental Operations
ActionAmendment Proposed by Comm
2020-01-21 · Committee on Governmental Operations
HeldLaid Over by Committee
2020-01-21 · Committee on Governmental Operations
HeardHearing Held by Committee
2020-01-21 · Committee on Technology
ActionAmendment Proposed by Comm
2020-01-21 · Committee on Technology
HeldLaid Over by Committee
2020-01-21 · Committee on Technology
HeardHearing Held by Committee
2021-01-28 · Committee on Governmental Operations
ActionAmendment Proposed by Comm
2021-01-28 · Committee on Governmental Operations
ActionAmended by Committee
2021-01-28 · Committee on Governmental Operations
AdvancedApproved by Committee
2021-01-28 · Committee on Governmental Operations
AdvancedApproved by Council
2021-01-28 · City Council
ActionSent to Mayor by Council
2021-01-28 · City Council
AdvancedCity Charter Rule Adopted
2021-02-28 · Administration
ActionReturned Unsigned by Mayor
2021-03-01 · City Council
Votes (9)
Aye (9)
Fernando Cabrera Darma V. DiazBen KallosStephen T. LevinAlan N. MaiselBill PerkinsKeith Powers Ydanis A. RodriguezKalman Yeger
Heard at (5)
City Council · 2021-01-28 · 1:30 PM · - REMOTE HEARING (VIRTUAL ROOM 1) -
Committee on Governmental Operations · 2021-01-28 · 9:30 AM · REMOTE HEARING (VIRTUAL ROOM 1)
Committee on Governmental Operations · 2020-01-21 · 10:30 AM · 250 Broadway - Committee Rm, 14th Fl.
Committee on Technology · 2020-01-21 · 10:30 AM · 250 Broadway - Committee Rm, 14th Fl.
City Council · 2019-02-13 · 1:30 PM · Council Chambers - City Hall
Attachments (24)
- Summary of Int. No. 1420-C
- Summary of Int. No. 1420-B
- Summary of Int. No. 1420-A
- Summary of Int. No. 1420
- Int. No. 1420
- February 13, 2019 - Stated Meeting Agenda with Links to Files
- Hearing Transcript - Stated Meeting 2-13-19
- Minutes of the Stated Meeting - February 13, 2019
- Proposed Int. No. 1420-A - 9/9/19
- Proposed Int. No. 1420-B - 1/19/21
- Committee Report 1/21/20
- Hearing Testimony 1/21/20
- Hearing Transcript 1/21/20
- Proposed Int. No. 1420-C - 1/21/21
- Committee Report 1/28/21
- Hearing Transcript 1/28/21
- Committee Report - Stated Meeting
- January 28, 2021 - Stated Meeting Agenda with Links to Files
- Hearing Transcript - Stated Meeting 1-28-21
- Minutes of the Stated Meeting - January 28, 2021
- Int. No. 1420-C (FINAL)
- Fiscal Impact Statement
- Legislative Documents - Letter to the Mayor
- Local Law 19
Full text
Be it enacted by the Council as follows:
Section 1. Reporting on 311 complaints. a. Definitions. For the purposes of this section the following terms have the following meanings:
Covered agency. The term "covered agency" means the department of environmental protection, the department of buildings, the department of health and mental hygiene, the department of sanitation, the police department and any other city agency designated as a covered agency by an office or agency as may be designated by the mayor.
Covered service request. The term "covered service request" means any service request made to the 311 customer service center during the reporting period that was referred to a covered agency.
Reporting period. The term "reporting period" means the period beginning on January 1, 2016 and ending on December 31, 2020.
Unconfirmed condition. The term "unconfirmed condition" means a status assigned to a service request for which there was not enough evidence for an enforcement official from the responding agency to determine whether or not the reported incident occurred, or a service request for which the reported condition was not found by an enforcement official from the responding agency. Such term does not include a service request for which the responding agency was unable to investigate the reported incident or condition because such official was denied access to private property.
b. An office or agency designated by the mayor shall collaborate with each covered agency to conduct a study of all covered service requests to determine the proportion of such service requests that were made anonymously and whether anonymous covered service requests were more likely to result in unconfirmed conditions than were other covered service requests. Such study shall also examine anonymous covered service requests to identify patterns of service requests resulting in unconfirmed conditions against specific private properties or residences, if any.
c. No later than December 1, 2021, the office or agency designated by the mayor to conduct the study required by subdivision b of this section shall submit to the council, and post conspicuously on its website, a report summarizing the findings of such study. Such report shall include recommendations, based on such study, regarding the types of service requests for which agencies should allow anonymous service requests. Such report shall not contain personally identifying information.
� 2. This local law takes effect immediately.
JG/cjm
LS # 7628
01/20/2021
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